Follow Contact Us November 17, 2020 12:31 NEOPLE DUNGEON FIGHTER ONLINE Contact Us Let us know what you need, and we'll put you in touch with someone who can help! Submit a Ticket 105 Comments Date Votes Juyong Mountford July 11, 2017 23:22 I cant purchase CERA because im using steam and i have to go through 3 steps verification and which i did the two of those and i cant proceed to step 3 please help!!! Jacquel K. Lee July 15, 2017 22:42 -My friend deleted my Google Auth app and now it's been 24hr since the last reply and I know it doesn't take that long for a reply and plus I'm pretty sure I got a bot for my reply I'm going to miss out on a good event for what lack of customer support and or lose my entire acc.- Customer Service came through with the clutch save i got my account back 7/16/17 5:40 Edited by Jacquel K. Lee July 16, 2017 11:04 Ezreal199451 July 31, 2017 12:46 i wanna prove the ownership of my account to cancel the purchase restriction my account is email@example.com Beelzebub Kiru August 16, 2017 13:02 its been 70+ hours since i submit a ticket and still no result in that "prove ownership" Lt Welkin August 20, 2017 12:36 I've been flagged and my trade privileges restricted... for buying 2 raw hardeners. Why are you suddenly targeting random people for these things. I even sent you tickets a couple of days ago about a Tower of Anguish bug on my inquisitor and we talked it out. Why would it suddenly be suspicious. I haven't bought anything from the marketplace since then except 2 raw hardeners at 90 gold each...Let me prove my ownership orzMy email is firstname.lastname@example.orgID: SatsurikuAya Edited by Lt Welkin August 20, 2017 12:36 460443670 September 27, 2017 14:16 Guys don't use google authenticator, it is a shit! When you accidentally log out, you will never be able to log back in forever in your life haha, i love this! This shit has tons of obstacles for logging back in. And it does not recognize account that is not Google. Q554519869 November 25, 2017 03:40 My account were resctricted for no reason. I've just started playing for 4-5 days with my cousin, and one day i logged on and it shows that it was resctricted and now i can't go to auction hall or trade. ID:re5555 Account:email@example.com IRONSIGHTTTTT February 11, 2018 02:38 I've been a DFO player for a year with my Creator account on lv90, then my account has been locked for no reason, and I have never ever done anything, I barely see other players, all I did was to complete the story line missions. So I searched up on internet, a lot of other DFO players are getting banned for 0 reason, and also it is extremely hard to create an account on your site. I know some of my friends here in Canada cannot even create an account on your site, I really question if you people are actually working or not, all I want is to play the game, Please unlock my account and do some hard working for the system. Account: K1ngstyle@vip.qq.com ID: CanoZ Jays March 06, 2018 03:08 My Google Authenticator was not working and I mistakenly uninstalled it. I sent in a ticket and was sent an email stating I need to verify that I am the owner of my account. Having replied, I have yet to receive any reply. Its been 2 days without playing DFO. I'm being gimped for the Pro Arad Adventurer event. I have still not received a solution. Mannelovesme March 26, 2018 14:08 Hello, when can DFO support cancel Google Authenticator service on my account? My account: Mannelovesme@gmail.com Edited by Mannelovesme March 27, 2018 07:37 liyiming April 21, 2018 10:04 How to contact customer service to delete purchase restrictions Delio April 26, 2018 08:42 My Lancer just bought 2 Class Pet...but i want my Erebus dont' want 2 Pets,i want to transfer Deimos Pet to my Deimos...plz help... Leekwanyuk May 17, 2018 07:15 I submit a ticket (119760) Leekwanyuk May 17, 2018 07:16 I submit a ticket (119760) Angelo trerotola June 25, 2018 13:36 why restrited my acc? i don't do anithing, can chek it? my ticket #125015 Wigg 691 June 25, 2018 16:44 i have a problem to dessemble items... the game say i have a trade restriction... i'm new player lvl 46, requests tickect 124995 Rab 080193 August 02, 2018 22:28 I submitted a ticket awhile ago and it got deleted entirely. What the hell. Thuat K37 August 04, 2018 12:40 i can't submit a request. Geelo August 29, 2018 11:11 how long i should w8 until they fix my secondary password problem? #135971 Edited by Geelo August 29, 2018 11:11 Bizzwack2000 September 15, 2018 06:25 Hello I have a problem trying to sign in to play the game. I can't remember my password when I want to log in to play the game and I want to change it. I'm not talking about the website, I'm talking about when I go to log in to play. I've tried everything but nothing works and I really want to play! So can you please just look up my file and find my password or something. Vietspt05 September 20, 2018 15:05 My account blocked by administrator. I dont know y. Please unlock it. :(( Email: firstname.lastname@example.org ING: UriFelicity Hongwei October 05, 2018 23:48 my account was blocked but i didnt do anything. can u guys check my account pls ? email@example.com Futurepharmman October 23, 2018 01:49 NEOPLE! I AM BEING IGNORED ON THE WEB SITE SO I AM HERE TO SEE IF YOU CANT HELP ME! I AM Link7057! PLEASE GET BACK TO ME! ZhuoFu Wang November 18, 2018 12:36 I had trade restriction since I move server form jumping server, my character name is woQAQow, please fix my issues ASAP, I didn't even have enough money to repair my weapon!!!!! Futurepharmman November 22, 2018 20:19 This is Link7057 here seem like i am just going to be ignored huh. i guess since i am not korean or a cash cow, i just have to eat the crap you give me. You guys have been watering down this game for a good few years now and trying to get people that dont want to pvp or raid to force them to do those thing, all just to dig into their wallets. well since it seems like if you are black-balled by the system you you better be a cash cow or be korean cause you arent getting any help now do they care about your feedback. zhibo zhang November 26, 2018 07:19 I haven't logged in for more than a year. Now I want to continue playing, but my verification can't pass. App has been disconnected from my account. I need to rebind authenticator, but I don't know how to rebind. Please help me. Jonyau94 December 04, 2018 01:02 I've been given this answer for the current problem: Greetings Valued Customer,This is a follow up regarding your concern. We would like to inform you that you should now be able to purchase cera using Karma Koin. Please be informed that you will not be able to use the remaining Cera due to potentially fraudulent transactions on your account. However, You will need to purchase $30.00 worth of Cera for us to be able to remove the purchase restriction, and for you to be able to use the remaining Cera on your account.Please do reply back to us once you bought $30.00 worth of Cera.We look forward to your reply. I provided proof that I bought $30+ Karma Koin with pictures and their reply was: Greetings Valued Customer,Thank you again for reaching out to us. We would like to inform you that we will forward this again for further investigation. We will put this ticket to On-Hold while the investigation is on-going. Rest assured that we will get back to you as soon as we receive an update regarding this. All I wanted was to get the Rare Clone Avatar set from the Cera Shop and they're avoiding the problem by adding more BS problems ontop of it and they're most likely going to solve it after the set leaves the shop. WTF is up with their support staffs........... I can't tolerate this BS service I am getting. I was fine after I asked for a refund of a fail transaction but right when black friday sales started, I was slapped with a fraud action which didn't make sense cause no one knew how to get into my account besides me. Thanks Neople, just add more problems on top of current problem we're dealing with right now. Jason Zhou January 25, 2019 23:53 Hi Neople, My account is trade restricted but I have never involve in any abnormal actions (no hack or anything that violet the ToS). I am a loyal player and started from the launch day, I just reinstalled the game after so many years and wanted to try it again with my friends. If I did violet the ToS that i am not aware of , I am so sorry about the wrong action, but I really want keep playing this game, this account is my only account and it has a lot of memories, can you please check again and lift the ban? Thanks! Shuai Shao January 29, 2019 20:18 My account is transaction locking,I want top-up！pls！ Spond99 February 11, 2019 17:39 when oct 13 2018 someone went into my account and disassemble the epic items,gold and avata . please recover. since 10/13/18 I have been sending ticket by now. I have prove and list lost items. 4달동안 이메일 보냇습니다. 패키지 보상말고 복구를 원합니다. I don;t need package. I need restore my account ID:Neoplegirl « ‹ 1 2 3 4 › » Article is closed for comments.