What does item/character recovery refer to?

Recovery service is offered to reset any honest mistakes made by users, such as opening a box with untradable items on the wrong character, disassembling one of your main items on accident, or after deleting a character.

However, although there are various cases in which we may be able to offer recovery services, assistance is may be limited in some cases.

As we offer recovery services on a case-by-case basis, please check out our official notice or send us a ticket if you have any recovery issues you wish to make an inquiry about.


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