Are there any cases where recovery is strictly unavailable?

The following are examples of recovery cases that we cannot offer any additional assistance on.
- Requests that were sent more than 3 days after the incident (25 days for deleted character recovery)
- Reselection of event characters
- Mileage Shop related requests
- Trascendence recovery after obtaining the same item
- Items deleted due to reaching their expiry dates

If you're unsure as to whether your case is eligible for recovery, please check out our official notice for more details or send us a ticket and our support team will let you know if any assistance will be possible.


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