Frequently asked questions about the game
-
Item/Character Recovery
-
What does item/character recovery refer to?
-
Are there any cases where recovery is strictly unavailable?
-
Some items/aspects weren't recovered after my recovery request was processed.
-
How many times can I recover characters/items that were lost/used/deleted by mistake?
-
I accidentally sold/discarded my item in game, what should I do?
-
I am unable to reach and loot the item that dropped in a dungeon, what should I do?
-
What does item/character recovery refer to?
-
Game Play
-
How do I play the game?
-
What are the character classes in DFO?
-
At what level can I Advance (class upgrade)?
-
What is the 2nd Awakening and Neo: Awakening?
-
I am a Creator/Dark Knight, how do I change classes?
-
What are Fatigue Points?
-
What are Mileage Points?
-
What is a Profession?
-
What is a Clone Avatar?
-
How can I obtain a Rare Avatar?
-
What is a Title?
-
What is a Kaleido Box?
-
What is an Emblem?
-
What are the quests in DFO?
-
Is there any way to increase the difficulty of the dungeons?
-
Are there other dungeons that I can try to complete?
-
What are the different Item Rarities?
-
What are the different Equipment Grades?
-
What happens when the durability of my items reaches zero?
-
How can I revive my character when I run out of HP?
-
What happens if I am out of Life Tokens and my character dies in a dungeon?
-
How can I add my friends to my Friends list?
-
How can I send Mail to my friends in-game?
-
I want to send a message in the Megaphone chat, what should I do?
-
How do I play the game?
-
Account
-
I want to change my Secondary Password. What should I do?
-
I've forgotten my Secondary Password. What should I do?
-
My phone cannot download the Google Authenticator app. What should I do?
-
My Google Authenticator codes aren’t working (Android)
-
What should I do if I've lost access to my Google Authenticator app?
-
How do I transfer my Google Authenticator to a new mobile phone?
-
Is the Google Authenticator free to use?
-
What is Google Authenticator and what is its role in my account?
-
What are the rewards for each security level?
-
How do I create an account?
-
I am from China/Japan/Korea and I have a CBT account, but I still can’t connect to the game?
-
Was there an account wipe after OBT?
-
I have been away for a long time and now I am being forced to rename my characters. What happened?
-
I just deleted my character. Can I use its character name again?
-
How can I change the name of my character?
-
I changed the Email Address of my account. Can I re-use that Email Address to create a new account?
-
I want to change my Secondary Password. What should I do?
-
Billing
-
What is CERA?
-
How do I purchase Cera?
-
What payment methods do you support?
-
What is the conversion rate for CERA?
-
Is CERA refundable?
-
I cannot purchase CERA with my credit card.
-
Can I transfer my CERA to a different account?
-
How do I use PayPal?
-
What is Nexon Game Card?
-
How can I combine Nexon Game Card balances?
-
How do I check my transaction records?
-
Is the CERA Shop and DFO Web Store available 24 hours a day?
-
I do not see the purchase window.
-
What is VAT? Do all the payments on DFO include VAT?
-
During my purchase of CERA, an error occurred. What should I do?
-
What is CERA?
-
Technical
-
Security
-
What is a 3rd Party Program?
-
Is buying Gold from a non-affiliated site legal?
-
Is it okay to share my account with my friends?
-
I am interested in buying an account from someone, is this okay?
-
I received an Email from Neople asking about my account information, including password to verify my account. Is this necessary?
-
Someone is using offensive language in the public chat. What should I do?
-
Does DFO have a naming policy for in-game characters?
-
What is a 3rd Party Program?
-
Steam/Epic Games Store FAQ
-
Can you purchase/use STEAM DLC with an existing Neople account?
-
Can you use the STEAM wallet with an existing Neople account?
-
Can you play DFO on Steam or Epic Games Store with an existing Neople account?
-
Can I obtain Steam Trading Cards by playing DFO?
-
Are there Achievements available for DFO on Steam?
-
My launcher does not load any images.
-
What are the benefits of Email verification?
-
Can you purchase/use STEAM DLC with an existing Neople account?
-
DFO Web Store
-
My account is flagged as a Protected/Restricted Account on the DFO Web Store. What should I do?
-
I can't buy anything in the CERA shop or DFO Web Store. What should I do?
-
What is the difference between the CERA Shop and the DFO Web Store?
-
Can I get a refund for an item that was purchased by mistake?
-
I accidentally sent an untradable item to the wrong character. What should I do?
-
An item has failed to be sent from my Inbox. What should I do?
-
How long can I store items in my Inbox?
-
An item that was in my Inbox has disappeared. What should I do?
-
How long can I store items in my Cart?
-
What are Exclusive Platinum/Diamond Promotional Events?
-
I have Platinum Privilege, and have met all the requirements for Diamond privilege. However, my Privilege has not been promoted. What should I do?
-
I forgot to receive an item I had sent to my Mailbox. What should I do if the mail has disappeared?
-
My account is flagged as a Protected/Restricted Account on the DFO Web Store. What should I do?
-
Open API
-
Can I collect and process Open API data to provide services?
-
Do I have to pay for using the Open API?
-
Are there any guidelines to follow when using the Open API?
-
What does it mean that commercial use is not allowed when using the Open API?
-
It seems like my IP is blocked. What should I do?
-
I entered the API key in the HTTP header, but I'm getting NOT_FOUND_APIKEY / INVALID_HTTP_HEADER errors.
-
Does it support cross-domain or JSONP?
-
Where can I find information about the data columns in the Open API?
-
Does the API support data structures other than JSON for the retrieved data after API invocation?
-
Where can I check the English names of DFO servers?
-
Does it only support HTTPS communication?
-
What should I do if an error occurs during the use of the Open API?
-
What happens if I use a different key for the API Key in the Request Header and Get Parameter?
-
What Charset does the Open API use?
-
Are there any restrictions on API usage?
-
Should I use the API Key only for myself? Can I lend it to a friend?
-
Is there an expiration date for the API Key after it is issued?
-
How can I obtain an API Key?
-
What APIs do you provide?
-
Can I collect and process Open API data to provide services?
-
Bug Report
-
Multimedia