NEOPLE

• GENERAL

  • ANNOUNCEMENTS

    • Welcome to the NEOPLE Help Center

• FAQ

  • Item/Character Recovery

    • What does item/character recovery refer to?
    • Are there any cases where recovery is strictly unavailable?
    • Some items/aspects weren't recovered after my recovery request was processed.
    • How many times can I recover characters/items that were lost/used/deleted by mistake?
    • I accidentally sold/discarded my item in game, what should I do?
    • I am unable to reach and loot the item that dropped in a dungeon, what should I do?

  • Game Play

    • How do I play the game?
    • What are the character classes in DFO?
    • At what level can I Advance (class upgrade)?
    • What is the 2nd Awakening and Neo: Awakening?
    • I am a Creator/Dark Knight, how do I change classes?
    • What are Fatigue Points?
    • What are Mileage Points?
    • What is a Profession?
    • What is a Clone Avatar?
    • How can I obtain a Rare Avatar?
    • What is a Title?
    • What is a Kaleido Box?
    • What is an Emblem?
    • What are the quests in DFO?
    • Is there any way to increase the difficulty of the dungeons?
    • Are there other dungeons that I can try to complete?
    • What are the different Item Rarities?
    • What are the different Equipment Grades?
    • What happens when the durability of my items reaches zero?
    • How can I revive my character when I run out of HP?
    • What happens if I am out of Life Tokens and my character dies in a dungeon?
    • How can I add my friends to my Friends list?
    • How can I send Mail to my friends in-game?
    • I want to send a message in the Megaphone chat, what should I do?

  • Account

    • I want to change my Secondary Password. What should I do?
    • I've forgotten my Secondary Password. What should I do?
    • My phone cannot download the Google Authenticator app. What should I do?
    • My Google Authenticator codes aren’t working (Android)
    • What should I do if I've lost access to my Google Authenticator app?
    • How do I transfer my Google Authenticator to a new mobile phone?
    • Is the Google Authenticator free to use?
    • What is Google Authenticator and what is its role in my account?
    • What are the rewards for each security level?
    • How do I create an account?
    • I am from China/Japan/Korea and I have a CBT account, but I still can’t connect to the game?
    • Was there an account wipe after OBT?
    • I have been away for a long time and now I am being forced to rename my characters. What happened?
    • I just deleted my character. Can I use its character name again?
    • How can I change the name of my character?
    • I changed the Email Address of my account. Can I re-use that Email Address to create a new account?

  • Billing

    • What is CERA?
    • How do I purchase Cera?
    • What payment methods do you support?
    • What is the conversion rate for CERA?
    • Is CERA refundable?
    • I cannot purchase CERA with my credit card.
    • Can I transfer my CERA to a different account?
    • How do I use PayPal?
    • What is Nexon Game Card?
    • How can I combine Nexon Game Card balances?
    • How do I check my transaction records?
    • Is the CERA Shop and DFO Web Store available 24 hours a day?
    • I do not see the purchase window.
    • What is VAT? Do all the payments on DFO include VAT?
    • During my purchase of CERA, an error occurred. What should I do?

  • Technical

    • How do I use the Direct Downloader?
    • How do I obtain/download the game?
    • What are the game’s system requirements?
    • Since DFO is an action RPG, can I play the game using a USB controller?
    • I have encountered a Xigncode Error. What should I do?
    • How can I adjust the settings of the game?

  • Security

    • What is a 3rd Party Program?
    • Is buying Gold from a non-affiliated site legal?
    • Is it okay to share my account with my friends?
    • I am interested in buying an account from someone, is this okay?
    • I received an Email from Neople asking about my account information, including password to verify my account. Is this necessary?
    • Someone is using offensive language in the public chat. What should I do?
    • Does DFO have a naming policy for in-game characters?

  • Steam/Epic Games Store FAQ

    • Can you purchase/use STEAM DLC with an existing Neople account?
    • Can you use the STEAM wallet with an existing Neople account?
    • Can you play DFO on Steam or Epic Games Store with an existing Neople account?
    • Can I obtain Steam Trading Cards by playing DFO?
    • Are there Achievements available for DFO on Steam?
    • My launcher does not load any images.
    • What are the benefits of Email verification?

  • DFO Web Store

    • My account is flagged as a Protected/Restricted Account on the DFO Web Store. What should I do?
    • I can't buy anything in the CERA shop or DFO Web Store. What should I do?
    • What is the difference between the CERA Shop and the DFO Web Store?
    • Can I get a refund for an item that was purchased by mistake?
    • I accidentally sent an untradable item to the wrong character. What should I do?
    • An item has failed to be sent from my Inbox. What should I do?
    • How long can I store items in my Inbox?
    • An item that was in my Inbox has disappeared. What should I do?
    • How long can I store items in my Cart?
    • What are Exclusive Platinum/Diamond Promotional Events?
    • I have Platinum Privilege, and have met all the requirements for Diamond privilege. However, my Privilege has not been promoted. What should I do?
    • I forgot to receive an item I had sent to my Mailbox. What should I do if the mail has disappeared?

  • Open API

    • Can I collect and process Open API data to provide services?
    • Do I have to pay for using the Open API?
    • Are there any guidelines to follow when using the Open API?
    • What does it mean that commercial use is not allowed when using the Open API?
    • It seems like my IP is blocked. What should I do?
    • I entered the API key in the HTTP header, but I'm getting NOT_FOUND_APIKEY / INVALID_HTTP_HEADER errors.
    • Does it support cross-domain or JSONP?
    • Where can I find information about the data columns in the Open API?
    • Does the API support data structures other than JSON for the retrieved data after API invocation?
    • Where can I check the English names of DFO servers?
    • Does it only support HTTPS communication?
    • What should I do if an error occurs during the use of the Open API?
    • What happens if I use a different key for the API Key in the Request Header and Get Parameter?
    • What Charset does the Open API use?
    • Are there any restrictions on API usage?
    • Should I use the API Key only for myself? Can I lend it to a friend?
    • Is there an expiration date for the API Key after it is issued?
    • How can I obtain an API Key?
    • What APIs do you provide?

  • Bug Report

    • I have encountered a bug in the game. What should I do?

  • Multimedia

    • Do you have any social media sites that I can follow?
    • Do you have any Forums that I can join?